How do I connect my Printify or Printful account to ProfitTree?
To connect your Printify or Printful account, navigate to the Integrations tab in ProfitTree. From there, select the Printify or Printful option, and click Connect. The integration process should be seamless, and your product and order data will automatically sync with ProfitTree once linked.
Can I connect multiple Printify accounts to ProfitTree?
Currently, ProfitTree only allows you to connect one Printify account per shop. If you have multiple shops within ProfitTree, you can connect a different Printify account to each shop. However, it's not possible to link multiple Printify accounts to a single ProfitTree shop at the same time.
How long does it take for my Printify or Printful data to sync with ProfitTree?
Typically, the syncing process takes 3 to 12 hours after connecting your Printify or Printful account to ProfitTree. This includes product details, COGS, and order data. If the sync takes longer or doesn’t complete, please contact our support team for assistance.
What should I do if my Printify or Printful COGS values aren’t updating correctly in ProfitTree?
If COGS values don’t update correctly, there might be a sync issue between Printify/Printful and ProfitTree. Try disconnecting and reconnecting your account to refresh the data. If the issue persists, provide specific SKUs or Order IDs to our support team, and we’ll investigate.
Can I disconnect and reconnect Printify or Printful without losing data?
Yes, disconnecting your Printify or Printful account will not result in data loss. When you reconnect, ProfitTree will resync all relevant data, including historical product and order details.
Does ProfitTree automatically update shipping costs from Printify or Printful?
Yes, when you integrate Printify or Printful with ProfitTree, shipping costs are automatically imported and included in your COGS calculations. There’s no need to manually input shipping data from these platforms.
Why isn’t my Printify/Printful order data appearing in ProfitTree after integration?
If your Printify or Printful orders aren’t showing up in ProfitTree, check if the account is correctly connected and if you’re logged into the right store. Data sync might take a few hours, but if the issue persists, reach out to support for troubleshooting.
Can I switch between different Printify or Printful accounts within ProfitTree?
Yes, you can connect both Printify and Printful to your ProfitTree account simultaneously. However, you can only have one Printify account and one Printful account connected per ProfitTree shop. If you have multiple shops within ProfitTree, you can connect one Printify and one Printful account to each shop, but multiple accounts from either platform cannot be synced to a single ProfitTree shop.
How can I add Printify or Printful shipping costs to my COGS for accurate profit tracking?
ProfitTree automatically includes shipping costs in your COGS when using Etsy shipping labels, Printify labels, or Printful labels, giving you an accurate view of your profits without additional setup. However, if you’re using a different shipping provider, you’ll need to manually add those shipping costs to your COGS for precise profit tracking.
Will Printify automatically override manually entered COGS values in ProfitTree?
Yes, once Printify is connected, any COGS values you’ve manually entered will be replaced by the data imported from Printify. This ensures that your profit tracking remains consistent and accurate.
What should I do if I’m having trouble integrating Printify or Printful with ProfitTree?
First, ensure you’re logged into the correct accounts on both platforms. If the issue persists, try disconnecting and reconnecting your Printify/Printful account. You can also contact support with detailed information about the issue, and we’ll assist you with troubleshooting.
Can I manually update shipping costs from other platforms that are not integrated with ProfitTree?
Yes, if your shipping provider is not Etsy shipping labels, Printify labels, or Printful labels, you’ll need to manually add those shipping costs to your COGS in ProfitTree. This ensures accurate profit tracking for orders processed through non-integrated shipping platforms.
Can I request new integrations?
Yes, we welcome requests for new integrations. While we currently support Printify and Printful, we’re always looking to expand. Feel free to submit requests for new integrations, and we prioritize features based on user demand.