1. How Etsy Seller Protection Refunds Work:
• When Etsy issues a refund under Seller Protection, they cover the cost of the refund (including the item price, shipping, and taxes).
• The seller keeps the earnings from the sale because Etsy absorbs the refund.
2. Why Refunds Don’t Reflect in Profitree:
• Etsy does not record these refunds in the seller’s ledger.
• Profitree pulls data directly from the Etsy ledger.
• Since no transaction is recorded, Profitree does not register the refund.
3. Impact on Profitree Reports:
• The sale remains recorded as normal in Profitree.
• No deduction or adjustment is made because the refund doesn’t appear in the ledger.
• Your profit and revenue reports remain unchanged.
4. How to Confirm:
• Check the Etsy order details for refund information.
• If the refund is not visible in the ledger, it will not appear in Profitree.