1. How Etsy Seller Protection Refunds Work:

• When Etsy issues a refund under Seller Protection, they cover the cost of the refund (including the item price, shipping, and taxes).

• The seller keeps the earnings from the sale because Etsy absorbs the refund.

2. Why Refunds Don’t Reflect in Profitree:

• Etsy does not record these refunds in the seller’s ledger.

• Profitree pulls data directly from the Etsy ledger.

• Since no transaction is recorded, Profitree does not register the refund.

3. Impact on Profitree Reports:

• The sale remains recorded as normal in Profitree.

• No deduction or adjustment is made because the refund doesn’t appear in the ledger.

• Your profit and revenue reports remain unchanged.

4. How to Confirm:

• Check the Etsy order details for refund information.

• If the refund is not visible in the ledger, it will not appear in Profitree.