Commonly Asked Questions
24 articles
How do ProfitTree metrics differ from Etsy metrics?Etsy's Metrics vs ProfitTree's Metrics
How does ProfitTree calculate Etsy profit?
Can I trust ProfitTree's analytics? How do I know its real?Why does it not match what my Etsy stats say?
What's ProfitTree's refund and cancellation policy?Refund policy covering all plans.
How often does ProfitTree refresh/sync my shops data?
Does ProfitTree work for international shops?International Seller Limitations
What happens when you update a SKU in Etsy? How does this affect my ProfitTree reports?
I deleted a listing and/or product in Etsy but it still shows in ProfitTree?
Why aren’t my products or listings showing in my Product or Listing report?
Why doesn’t ProfitTree refunds on my dashboard match what is in my Etsy account?
Why is my ProfitTree bill more than the advertised price?Understanding how sales tax is charge for software
Does ProfitTree account for VAT tax?
What if my local currency is different than my Etsy Account currency?
How We Apply Plan ChangesFind out what happens when choosing a different plan.
Why is Etsy ad spend different from ProfitTree as spend amount?
How Are Shipping Label Expenses Assigned to Specific Days?
How does ProfitTree handle refunds?
How to add a new shop or multiple shops?Includes steps to add new Etsy shop in your ProfitTree account.
What If My POD Provider Is Not Printify or Printful?Describes how to set up COGS if your POD provider is not Printify or Printful
What happens if I click "Create Custom Order" via Etsy?Explains what happens in Etsy and ProfitTree when sellers select "Create Custom Order" option via Etsy
Why am I seeing products in my catalog that no longer exist in my Etsy account?
Does ProfitTree account for Etsy Sellers Refund Protection?
How to add unlimited shops to my ProfitTree account?Can you add unlimited shops to your account?
How to change your passwordHow to change your ProfitTree