Commonly Asked Questions
Find quick answers to the most frequently asked questions about ProfitTree, including billing, refunds, data accuracy, account behavior, and common reporting questions.
19 articles
- Does ProfitTree Work for International Sellers, VAT, and Different Currencies?This article explains how ProfitTree works for international sellers, including currency requirements, VAT limitations, advertising data behavior, and Printify-related constraints.
- Can I Trust ProfitTree’s Analytics? How Do I Know the Data Is Accurate?This article explains where ProfitTree’s data comes from, how metrics are calculated, and why numbers may differ from Etsy’s dashboards.
- How Do ProfitTree Metrics Differ From Etsy Metrics?This article explains why metrics in ProfitTree may differ from Etsy’s dashboards and how each platform reports key data.
- Does ProfitTree Account for Etsy Seller Protection Refunds?This article explains how Etsy Seller Protection refunds are handled and why they may not appear in ProfitTree reports.
- How Are Shipping Label Expenses Assigned to Specific Days?This article explains how shipping label expenses are dated in ProfitTree and why shipping costs appear on the day labels are purchased rather than the order date.
- How Often Does ProfitTree Refresh or Sync My Shop’s Data?This article explains how often ProfitTree syncs data from Etsy and what updates you can expect during each refresh.
- How Do I Add a New Shop or Multiple Shops to ProfitTree?This article explains how to add a new Etsy shop to your ProfitTree account and manage multiple shops from your dashboard.
- How Do I Change or Reset My Password?This article explains how to reset your ProfitTree account password if you’ve forgotten it or need to create a new one.
- How We Apply Plan ChangesThis article explains how ProfitTree applies subscription plan changes, including immediate access to new features and how prorated charges or credits are handled.
- What Happens If I Click “Create Custom Order” in Etsy?This article explains what happens in Etsy and ProfitTree when you create a custom order and how it affects products and COGS tracking.
- What Happens When You Update a SKU in Etsy, and How Does It Affect ProfitTree?This article explains how creating, updating, or changing a SKU in Etsy affects product grouping, COGS, and reporting inside ProfitTree.
- What If My POD Provider Is Not Printify or Printful?This article explains how to set up Cost of Goods Sold (COGS) in ProfitTree if you use a print-on-demand provider that is not Printify or Printful.
- What’s ProfitTree’s Refund and Cancellation Policy?This article outlines ProfitTree’s refund and cancellation policy for all subscription plans, including grace periods and cancellation behavior.
- Why Aren’t My Products or Listings Showing in Product or Listing Reports?This article explains why certain products or listings may not appear in Product Reports or Listing Reports and how date range selection affects what you see.
- Why Is Etsy Ad Spend Different From ProfitTree’s Spend Amount?This article explains why Etsy ad spend totals may differ between Etsy and ProfitTree and how ProfitTree calculates ad spend using billed ledger data.
- Why Is My ProfitTree Bill Higher Than the Advertised Price?This article explains why sales tax or VAT may be added to your ProfitTree subscription, resulting in a total charge higher than the advertised price.
- Why Don’t Refund Totals in ProfitTree Match What I See in Etsy?This article explains why refund totals in ProfitTree may differ from Etsy and how refund timing and reporting logic affect dashboard metrics.
- Why Do Deleted or Inactive Etsy Products Still Appear in ProfitTree?This article explains why products or listings that were deleted, inactive, sold out, or expired in Etsy may still appear in your ProfitTree account.
- 🚀 Product Update: Demand Badge, Tags & New AlgorithmRelease date: December 23, 2025