Why Aren’t My Products or Listings Showing in Product or Listing Reports?
Product Reports and Listing Reports only display products or listings that had at least one sale during the selected time period. If an item does not appear, it is usually due to one of the reasons below.
Case 1: No Sales in the Selected Date Range
Both Product Reports and Listing Reports are time-sensitive.
If a product or listing had no sales during the selected date range, it will not appear.
Expanding the date range may cause the product or listing to appear.
Narrow date ranges can hide older or less frequently sold items.
What to Check
If you don’t see a product or listing you expect:
Open the date selector on the report.
Expand the time range to include earlier dates.
Confirm the item had at least one sale during that period.
Case 2: Timing Delay After a Recent Sale
In some cases, a product or listing may not appear immediately after a sale due to a short data processing delay.
Reports are not updated in real time.
Very recent sales may take time to be reflected in Product Reports and Listing Reports.
Once the sale has fully processed and reports data updates, the product or listing will appear automatically.
This behavior is expected and does not indicate a syncing issue.
Important Notes
Product Reports and Listing Reports only display items with sales.
Unsold products or listings will not appear.
Both reports follow the same visibility rules.
Missing items are usually related to date range selection or timing, not data errors.
Summary
If a product or listing is missing from Product or Listing Reports, it is usually because:
It did not have a sale during the selected date range, or
The sale occurred very recently and has not yet appeared due to normal reporting delays.
Expanding your date range or allowing time for reports to update will typically resolve the issue.