Does ProfitTree Account for Etsy Seller Protection Refunds?
Yes — ProfitTree accurately reflects Etsy Seller Protection refunds based on how Etsy records them.
However, these refunds may not appear in your ProfitTree reports due to how Etsy processes Seller Protection cases.
How Etsy Seller Protection Refunds Work
When Etsy issues a refund under its Seller Protection program:
Etsy covers the cost of the refund, including:
Item price
Shipping
Taxes
The seller keeps the original earnings from the sale.
Etsy absorbs the financial loss.
Because the seller does not lose funds, Etsy does not record this refund as a seller transaction.
Why These Refunds May Not Appear in ProfitTree
ProfitTree pulls all financial data directly from your Etsy ledger.
In Seller Protection cases:
Etsy does not record the refund in the seller’s ledger.
No debit or adjustment appears for the seller.
Since there is no ledger entry, ProfitTree has nothing to sync.
As a result, ProfitTree does not show a refund for these orders.
How This Affects Your ProfitTree Reports
Because the refund is not recorded in the Etsy ledger:
The sale remains recorded as normal.
Revenue is unchanged.
Profit calculations remain unchanged.
No refund adjustment appears in reports.
This behavior is expected and reflects the true ledger activity for your shop.
How to Confirm a Seller Protection Refund
To verify whether a refund was issued under Seller Protection:
Open the order in Etsy.
Review the order details for Seller Protection notes.
Check your Etsy payment account ledger.
If no refund entry appears in the ledger, it will not appear in ProfitTree.
Summary
ProfitTree accurately reflects all seller-facing financial activity recorded by Etsy.
Etsy Seller Protection refunds are absorbed by Etsy and do not appear in the seller’s ledger, which is why they do not appear in ProfitTree.
This ensures your ProfitTree reports match the true financial data Etsy provides to sellers.