We want to make sure our billing and refund process is clear and transparent so you always know what to expect. Below is a full breakdown of when refunds are available, how cancellations work, and what to do if you believe you were charged incorrectly.

No refunds are provided after a free trial ends. Once your trial expires and your subscription activates, the charge is considered final.

Refunds are not issued for:

We send reminder notifications before your trial ends and prior to subscription renewals. Continuing your subscription indicates agreement with the renewal terms.

If you started an annual subscription after a trial and did not intend to continue, you may request a refund within 48 hours of the initial annual charge.

After this 48-hour window, refunds for annual subscriptions are not available.

Monthly subscriptions do not qualify for a grace period because of their short billing cycle.

Refunds may be granted in limited situations, including:

Requests for exceptional refunds must be submitted within 7 days of the charge.

You can cancel your subscription at any time in your Billing settings.

If you do not want to be charged again, make sure to cancel before your trial or current billing period ends. After cancellation, you will keep access for the remainder of the billing cycle.

If you run into any issues canceling, contact us through the in-app Chat and we will assist you.

If you believe a charge was made in error, please reach out to us first. In most cases we can resolve the issue quickly.

Initiating a chargeback without contacting us may result in account restrictions, as our billing provider treats chargebacks as formal disputes.